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Who We Are
Kelana DMC (PT Nitya Kelana Indah) is a limited liability company (PT) established under Indonesian law. The company was founded in 1996 by Marc Jacobs and Marleen Castelein, two Belgian nationals with a combined professional experience of more than 40 years in the travel industry., supported by an expanded team and a newly appointed General Manager. Mr. Marcel Barmettler, originally from Switzerland, brings extensive experience in the hospitality industry, having spent more than a decade in Bali. Before relocating to Indonesia, the two founders owned and managed an outbound travel company in Belgium.
Kelana DMC is based in Bali, at the heart of Indonesia's tourism industry. Through a strong network of affiliated companies and representatives, the company operates throughout the Indonesian archipelago. Wherever visitors wish to travel, Kelana DMC can expertly organize their stay. The founders remain actively and fully committed to the company to this day.
What is in a name?
The full name of the company lists as PT. Nitya Kelana Indah. Kelana is the Indonesian word for 'wanderer' while nitya, derived from Sanskrit, stands for a 'positive future', and indah means 'beautiful' in Malay. An auspicious name for an inbound travel company in a country with an intriguing mix of cultures and religions.
Some numbers.
40 dedicated, professional men and women serve thousands of travelers to Indonesia, yearly. Clients are travel agencies in Belgium, Hungary, the Czech Republic, The Netherlands, Germany, Luxemburg, Switzerland and the US, requiring custom-made FIT packages. Several incentive houses from all over the world give us their trust to handle the most prestigious MICE experiences. Several larger wholesalers, retailing their products through travel agencies, chose us to take care of their clients when traveling in Indonesia
FIT a la carte travel.
Kelana DMC designs trips for customers who want to travel alone, as a couple, or in small groups of like-minded individuals. It will consider the needs of budget, available time and specific interests of the end-user. Kelana DMC works on a B2B level with travel companies worldwide. Kelana DMC shares its vast knowledge of accommodation, itineraries and places with its clients daily. Time after time, it turns a holiday or a roundtrip in Indonesia into an unforgettable experience, combining off-the-beaten-track locations with classic highlights. Kelana DMC designs the itinerary, books all the required hotels and restaurants, and offers a vehicle in excellent condition and adds a local guide who shares their knowledge with the client while ensuring smooth travel on all levels.
Incentives.
This particular segment makes out an essential part of our business turnover. As such, we have prepared, designed and executed incentives for some of the best-known brand names across a wide variety of industries. BMW, Panasonic, HP, SABIN, Momentum, SHARP, RedKen, Delhaize, Standard Bank, Sugro, Alfalah Bank, AJINOMOTO, OKFD, AMC, Canon, DVV, Desco, Friesland Foods, Old Mutual, are just of a few of the icompanies for whom we have created an unforgettable exprience. Continuously operating in conjunction with the overseas DMC and based upon the end user's preferences, Kelana DMC has a proven track record in designing and enabling creative programs in Bali and beyond. It is one of the few companies in Indonesia to operate high-end incentives outside Bali, the traditional center for incentive travel.
enthusiasm bears professionalism
Kelana DMC was set up to meet with the highest standard of service in the travel industry. They cater for a number of overseas whole sellers, incentive houses and high-end travel agencies. The company was set up by and continues to be managed by Belgians, who became so enthusiastic about Indonesia, that they decided to show the rest of the world the beauty of the country.
distinctive views
Over the years, they have gathered invaluable experience in dealing with all segments of 'destination management'. They now master the fine art of offering a complete scope of travel products throughout the whole Indonesian archipelago. All their products mix 'must-see', traditional highlights with exciting, off-the-beaten track places, thus creating a prime travel product for the discerning traveler.
a comprehensive travel network in Indonesia
If you choose Kelana DMC as your Indonesian partner, they will be your local contractor, facilitating vital contacts with virtually all hotels. Vehicles of all sizes and in perfect condition are provided by an own transport branch. A true travel network of qualified representatives in the outer islands, guarantees a perfect sail of your project, even in the remotest corners of Indonesia.
as perfect as it can get
Each and every customer is treated uniquely. All can count on the highest level of flexibility, accuracy and a very personal approach throughout the process of conceiving, initial negotiations to the scouting stage until the actual 'production' of your project. Skilled Kelana DMC team members are permanently available to assist your valued customers whenever and wherever they are traveling in the country.